- Free shipping over $50.
- No deadline on unused, unburned returns.
- Can't stand the scent? We'll send an alternative for free (once).
- Damaged or wrong? We'll replace it.
If your candle doesn’t perform to your standard, don’t suffer through it. Let me know at ben@serocandles.com.
We'll send one replacement candle in a different scent, free, once per customer. Nothing to ship back, and you keep the first one. Tell us which scent you'd rather try.
- Free US shipping over $50. Expedited options at checkout.
- Ships the next business day. Standard delivery takes 4 to 6 days.
- Late or missing package? Email us. We'll deal with the shipping companies and get it sorted.
- Returns and exchanges, anytime. Any product in new condition. No deadline, no restocking fees.
- Damaged or defective? We replace or refund it right away, on us.
- To start a return, email your order number to help@serocandles.com and we'll send a return label.
- Changed your mind? Return shipping is deducted from your refund. We'll confirm the amount first.
- Refunds land within 14 days of us receiving your return. Usually much faster.
Burning Questions
Quick answers here. The deeper science lives on the blog.
How do I burn a wood wick?
Keep your wick trimmed to 1/4 inch between burns and clear away any debris. Wick trimmers work, but we just break off the excess with a thumb once the wax re-solidifies.
Flame acting up? Read: Wood Wick Troubleshooting
How long should I burn my candle?
Your first burn should be at least a couple hours to pool the wax completely and avoid tunneling. After that, 1 to 4 hours per burn gives the best candle life.
Can I recycle the aluminum with wax still in it?
You sure can. The recycling process burns off any remaining wax, but for the sake of the rest of the recycling supply chain, we encourage you to burn each candle completely.